CONTACT CUSTOMER SERVICE
For your convenience, we offer numerous ways for you to contact our customer service department:
By phone: 678-825-4854, Mon - Fri between the hours of 9:00 am and 6:00 pm EST, and Saturday's between the hours of 9:00 am and 5 pm.
Holiday hours in November and December 8:00 am to 7:00 pm EST, 678-825-4854, Mon - Fri.
By email: Send an email to for a quick reply.
RETURNS AND REFUNDS: OUR GUARANTEE
The staff at Mama Fannie's Gourmet Snacks is always committed to customer service. Our guarantee ensures your complete satisfaction, which is our highest priority. If for any reason you are unhappy with your purchase, please contact us and we will either credit your account or replace it.
We Respect Your Privacy
Mama Fannie's Gourmet Snacks respect the privacy of our customers and web site visitors. When you shop with us, we want you to know that we always use industry-standard encryption technologies when transferring and receiving consumer data exchange with our site. We do this because it is our goal to serve you efficiently without exposing you to risks concerning unauthorized access to order transaction or account information.
We collect information on-line when you request a catalog or place orders so that we can efficiently fill your requests, ship your orders and provide you with e-mail order confirmation pertaining to your orders. The information we collect may also be used by us to contact you for marketing purposes. We do not, however, share your on-line order information or telephone number with other organizations for commercial purposes. If you supply us with your telephone number on-line, you will only receive telephone contact from us regarding orders you have already placed with our company.
If you do not wish to receive e-mail from us in the future, please let us know by sending e-mail to us at calling us at 678-825-4854 or writing us a letter to P O Box 330, Fayetteville, GA 30214 and tell us that you prefer not to receive e-mail from our company.
If you supply us with your postal address on-line, you may receive periodic mailings from us with information on new products or special purchase opportunities. If you do not wish to receive such mailings, please let us know by sending an e-mail to the above address, calling us at the above telephone number or writing us at the above address. We will be pleased to respect your wishes.
REPUTABLE COMPANY POLICY MAILING POLICY
You may also receive occasional mailings from other reputable companies. If you do not wish to receive such mailings, please let us know by sending an e-mail to the above address, calling us at the above telephone number or writing us at the above address and telling us that you prefer not to receive mailings from other reputable companies. We will see that your name and address are removed from the list we occasionally share with other organizations.