Shipping Process Time:

All orders are processed within 2-3 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery and varying weather conditions.

If there will be a significant delay in the shipment of your order, we will contact you via the contact method you entered when purchasing.

*Overnight orders are only available for orders with delivery addresses within the continental United States and by carrier availability.

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Delivery delays can occasionally occur. 

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Pre-Order Shipping:

All orders will be processed in the order in which they are received. 

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Shipment Confirmation & Order Tracking:

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. 

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Damages:

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Mama Fannie's is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. 
If they cannot resolve your issue for you, please email MamaFanniesHelp@gmail.com.
 

Please save all packaging materials and damaged goods BEFORE filing a claim. (TAKE PICTURES! USPS will ask for these for proof of damage). Mama Fannie's will also require proof of damages when requesting a refund due to damaged packaging. 

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International Shipping Policy:

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We currently ship in the United States only.
We apologize for the inconvenience as we continue to look for cost-efficient ways for our Canadian and international clients to experience our products.

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Thank you!